Buying this ticket means accepting the following specific terms for the Ferozland free play and movement sessions, in addition to the FEROZ general terms of purchase.
What does the ticket include?
Each ticket gives access to one free play and movement session at Ferozland for one child aged 0 to 3 accompanied by one adult.
The ticket is valid only for the date and time selected at the time of purchase.
Price and booking
The price is the one shown on the website at the time of purchase and includes the applicable taxes.
Your place is confirmed once the purchase has been completed and you have received the confirmation email.
Sessions have limited places, so we recommend double-checking the date before completing your purchase.
Changes and cancellations
As this is an activity with a specific date and time and limited places, tickets bought for the free play and movement sessions cannot be changed or refunded for reasons attributable to the attendee.
If you finally can't come, you can give your place to another family at no extra cost. There's no need to buy a new ticket, although we may ask for the details of the person who made the booking to check it at the entrance.
Not attending the session does not entitle you to a refund.
Cancellation or changes by FEROZ
If FEROZ has to cancel the session, affected families will be offered a full refund or, where possible, the option to move the booking to a new date.
If for justified reasons the date or time of the activity has to change, we'll inform those signed up using the contact details given at purchase.
Access and punctuality
To help the session run smoothly, we recommend arriving a few minutes early.
The accompanying adult is responsible for the child throughout the session and must follow the instructions of the team running the activity and the rules of the space.
Use of the space
Ferozland is a space prepared for play, exploration and free movement. Families must make responsible use of the facilities and materials, respecting other participants and the instructions of the people running the session.
The accompanying adult must stay with the child throughout the activity.
Exceptional circumstances
FEROZ may interrupt, postpone or change a session in cases of force majeure, for safety reasons or for any other situation beyond its control that prevents the activity from going ahead normally.
In these cases, affected families will be informed and offered the appropriate solution depending on the circumstances.
Acceptance of the terms
By completing the purchase of the ticket, the buyer declares that they have read and accepted these specific terms and the FEROZ General Terms of Purchase.
For any questions about your booking, you can contact our team through the customer service channels available on the website.
