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We want to give you all the information you need to choose the perfect size, so your baby can enjoy their Feroz shoes.
How can we help you?
Sizes, exchanges, returns or just a question. You'll find what you need here.
Help centre
We've gathered all the Feroz information on this page, so you'll most likely find the answer there.
Cambi e resi
Need to exchange or return a pair? You can easily do it from our exchanges and returns portal.
Contattaci
Tell us about any question, suggestion or problem using our contact form.
Cosa c'è da sapere
How do I choose the right size for my Feroz shoes?
Choosing the right size is the first step for your Feroz shoes to fit your feet perfectly.
We recommend checking the size guide and the specific recommendations for each model, where you'll find information on length, width, instep and fit.
Which shoe model do I need for my type of foot?
Not all feet are the same, and neither are all our models.
On each product page you'll find information on the type of foot it's recommended for: width, instep, fit or flexibility. If you still have questions, our team will be happy to help you find the model that best suits you or your child.
Where can I try Feroz shoes on?
You can visit us at Ferozland, our space in La Cañada (Valencia), or go to any of our partner shops.
In both cases you can try on our models and get advice to find the one that best suits your feet.
When will I receive my order?
As soon as your order leaves our warehouse you'll receive an email with the tracking number, so you can check its status at any time.
If you have a Feroz account, you can also check the preparation status and shipment tracking from there.
How do exchanges and returns work?
We want you to shop with peace of mind.
If the size or the model isn't right, you can quickly request an exchange or a return from your customer account or from our exchanges portal.
You'll find all the information on deadlines, conditions and the step-by-step process on our help page.
How can I contact the Feroz team?
If you can't find the answer you're looking for, we'll be happy to help.
You can email us, use the website chat or send us a WhatsApp message. Our team will reply as soon as possible.
Didn't find the answer you were looking for?
We keep expanding our Help Centre to answer our community's most common questions.
If you still need help, get in touch. Behind every message there's a person from the Feroz team ready to help you.
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